Orders
Delivery and tracking
Delivery, in-store pickup, and sharing live tracking with your customer.
No video for this guide yet. The step by step is below.
Step by step
- 1
First decide what you offer: Settings, Delivery section, and turn on Store pickup, Home delivery, or both.
- 2
If you charge for shipping, set the Default delivery fee.
It is only the value that comes pre-filled. On each order you can change it if that customer lives further away or closer.
- 3
On each order, the delivery method and address are at the top, under Delivery.
- 4
For pickup, tell them when it is ready with 🟢 Notify that it is ready for pickup.
- 5
If you deliver it yourself, tap 🛵 Notify that it is on its way.
That message includes a link so your customer can follow you on the map while you go. The "how much longer?" messages stop.
- 6
On handover, close it with ✅ Confirm delivery + notify the customer.